Yesterday we received this letter from a guest, had to share it!

"My wife and I were on our way to the Olympics via Horseshoe Bay Ferry, and much to our surprise the long term parking was over full. We then asked the attendant at B.C. Ferries where do we park we are heading to Whistler for four days? He replied try the beachfront hotel down the street, there is a 24 h long term lot there.

We were running out of time. So we went to the lot and it only took loonies, no c/c payment option, so i asked the clerk at the hotel next to the lot if he had change or if i could rent a stall at the motel? His reply was let me call the owner. The answer was NO. (The motel only had one car in it at the time.) By this time, we were worries we had prepaid a shuttle bus on the other side of Lions Bay to take us up to Whistler. It was 12:30pm departure, no time to miss the ferry.

So we drove down the street to (a Nanaimo gas station) I got $40 in loonies from them and life was good. Then my wife noticed the Travelodge...Thank God!

Kevin (the Front Desk Clerk) saved the day, rented us a stall at your hotel, and not only that called us a taxi, while I paid and registered my wife unloaded the car. The taxi arrived, we got on the 9:00am ferry and Kevin saved our vacation. You are very fortunate to have such an employee, I wish the world were full of Kevins, we would be better off. Life was good earlier, but life was GRAND now. "

What can I say, a Travelodge Nanaimo employee saves the day, and prevents Olympic disaster!